Our Most Frequently Asked Questions (FAQ's)
Welcome to the FAQ page for Ausdirect Hire Group, your one-stop resource for finding answers to all your questions about our equipment hire services and solutions.
If you have a question that hasn’t been asked below, please get in touch with our team of experts who will be happy to answer any query.
AusDirect Hire Group is open to the public:
Monday- Friday 7:00am – 5:00pm.
AusDirect Hire Group office and machinery yard is located in Brisbane:
With extensive experience in various sectors such as Construction, Mining, Civil Energy, Film & TV, and Events, our knowledgeable team members have hands-on expertise with a wide range of EWP equipment.
They will carefully assess your requirements and recommend the most suitable EWP, ensuring that you receive the perfect solution tailored to your specific needs.
If you’re unsure about which Elevated Work Platform (EWP) to hire, our specialist team of experts is here to assist you in making the right choice for your project.
So, don’t hesitate to reach out to us and let our experts guide you through the process of selecting the ideal EWP for your project.
The best course of action is to call us as soon as you know you will be extending the time. Our friendly and understanding team will be more than happy to assist you with any paperwork or adjustments needed to accommodate your new return date.
We understand that sometimes unforeseen circumstances can arise, making it difficult to return the equipment on time. If you find yourself in such a situation, please don’t worry!
We’re here to support you and ensure a smooth rental experience, so please don’t hesitate to reach out if you need any help or have additional questions. We’ll work together to find a suitable solution for both parties.
We strive to provide a wide range of hire equipment to cater to our customers’ diverse needs. However, if you can’t find the specific equipment you’re looking for on our website, give one of our friendly team members a call and let us know what you need.
We are constantly expanding our fleet to better serve our clients, and there’s a good chance we may have the equipment you’re looking for or can source it for you.
Your satisfaction is our top priority, so don’t hesitate to reach out with any inquiries or special requests. We’re here to help make your project a success!
When planning to book equipment, it’s always best to secure your reservation as early as possible. However, we understand that sometimes you may need to book on short notice. To accommodate such situations, we require a minimum of 24 hours in advance for bookings.
Please note that equipment availability may vary depending on demand and the specific equipment you’re interested in. To ensure the best selection and availability, we recommend contacting us as soon as you know your project requirements.
Feel free to reach out to our team with any questions or to check the availability of the equipment you need. We’re here to help make your booking process as smooth and efficient as possible.
We understand that unexpected issues can occur while using the hired equipment, and we’re here to help. If the equipment you’ve hired breaks down, please follow these steps:
- Isolate the equipment to ensure safety and prevent any further damage or accidents. This may involve turning off the equipment, disconnecting it from power sources, or moving it to a secure location.
- Call our friendly team immediately to report the issue. Our knowledgeable staff will work with you to troubleshoot the problem and determine the best course of action. Depending on the situation, we may provide guidance on fixing the issue, arrange for repairs, or replace the equipment as needed.
Rest assured that we’re committed to providing exceptional customer support and ensuring your project stays on track. Please don’t hesitate to reach out if you encounter any problems with the equipment or have any concerns during your rental period.
We strive to offer flexible hire options to accommodate the diverse needs of our clients.
For your convenience, we have a minimum hire of one full day, ensuring you have ample time to complete your project.
Beyond the minimum hire period, you can choose to hire the equipment for as long as you require, depending on your specific needs and the availability of the equipment. We’re here to support you throughout the duration of your project, whether it’s a short-term task or a long-term endeavor.
If you have any questions about the rental duration or need assistance in determining the optimal hire period for your project, please don’t hesitate to reach out to our friendly team. We’re more than happy to help!
Yes, we deliver ALL of our equipment directly to your project site or specified location.
To ensure the safety and proper handling of our equipment, we do NOT allow equipment to be collected or returned by the customer.
Our experienced team will take care of the delivery and pick-up process, providing you with a hassle-free experience and peace of mind.
If you have any questions about our delivery services or need further assistance, please don’t hesitate to reach out to our friendly team. We’re here to help make your equipment hire experience as smooth and convenient as possible!
When you receive the equipment, it is provided fully fueled and ready for use, ensuring a smooth start to your project.
Upon returning the equipment, we require, if you have the facilities, that it be refuelled to the same level as when you initially received it.
If the equipment is not returned with a full tank, we will charge you for refuelling.
Please keep in mind that our fuel charges may be higher than what you would typically pay at a fuel station – for example, the cost could be around $3.50 per litre for diesel.
To avoid any additional charges, we recommend refueling the equipment before returning it.
If you have any questions or concerns about consumable charges, please don’t hesitate to reach out to our friendly team for assistance. We’re here to help!
We understand that equipment will get dirty during use, but we appreciate if it be returned in a reasonably clean condition.
If the equipment is returned with excessive dirt or material buildup that requires extensive cleaning efforts, we will need to charge a cleaning fee.
We recommend cleaning the equipment as best as you can before returning it. This not only helps ensure a smooth return process but also allows us to promptly prepare the equipment for the next customer.
If you have any questions or concerns about our cleaning policy or fees, please don’t hesitate to reach out to our friendly team for assistance.
We’re here to help and provide guidance on how to properly clean the equipment prior to return.
If you encounter any issues or problems with the hire equipment, please follow these steps:
- Isolate the equipment – For safety reasons, ensure that the equipment is switched off and isolated from any potential hazards or ongoing work.
- Call our friendly team immediately – Reach out to us as soon as possible so we can address the issue and provide the necessary support. Our team is always ready to assist you in resolving any challenges you may face while using our equipment.
- Rest assured that all of our equipment is fully maintained – We take pride in providing well-maintained and reliable equipment for our customers. If a problem does arise, we will work diligently to resolve it quickly and minimise any inconvenience.
Your safety and satisfaction are our top priorities, so please don’t hesitate to contact us if you need help or have concerns about the equipment. We’re here to ensure your project runs smoothly and efficiently!
For your first hire with us, we require that the account be paid in full upfront as a deposit when booking the equipment. This ensures that both parties are committed to the rental agreement and helps maintain a smooth process.
After your initial hire, we would be happy to set up an account for you with more flexible payment options. For subsequent hires, we offer 30-day terms. This arrangement helps build trust and fosters a long-lasting relationship with our valued customers.
If you have any questions or concerns about deposits, payments, or setting up an account, please don’t hesitate to reach out to our friendly team for assistance. We’re here to help and ensure your equipment rental experience is as seamless as possible!
As per our policy for first-time customers, we do not require a separate deposit. Instead, we ask that you pay the full rental amount upfront when booking the equipment. This means there is no additional deposit amount to be refunded upon the completion of your rental period.
After your initial hire, once an account has been set up and you’re eligible for our 30-day terms, there will be no need for any deposits, as the payment process will follow the agreed-upon terms.
If you have any questions or concerns about payments or the rental process, please feel free to reach out to our friendly team for assistance. We’re here to help and ensure your equipment rental experience is as seamless as possible!
To set up an account with us, simply follow these steps:
- Contact our team – Reach out to our friendly team either by phone or email. They’ll be more than happy to assist you in setting up an account and guide you through the process.
- Access the appropriate form on our website – You can find the necessary account setup form on our website. This form will ask for your contact information, billing details, and other relevant information required to create your account. COMING SOON
- Complete and submit the paperwork – Fill out the application form with the required information and submit it to us following the provided instructions. Our team will review your submission and get back to you within 5 working days, 0r sooner, to confirm the successful creation of your account.
Once your account is set up, you’ll be allocated with your personal client manager.